Technical Support Services
Offshore Technical Support Services can help enterprises reduce employee’s number, save cost, receive latest IT technical information in time and more professional offshore Technical Support Services. On the other hand, the offshore technical support service can help enterprises set focus on their core business.
Owning the professional IT support team, iCrats can provide our customers with low cost, high value Offshore Technical Support Services by means of the strictly defined project management process, the quality assurance system and completed service system.
We are committed to protect our client’s Intellectual Property Rights(IPR), a set of technical flexible ways are widely used in our Offshore Centers to strictly oversight the IPR, including access control entry, video surveillance, and 24 hour security personnel. Any Technical Support Services have been used to protect IPR, like, all projects are self-contained in private facilities and are never co shared, each project are contained in Virtual Private Networks with client’s network and protected by network firewalls. To ensure continuity and stability of the project, the offshore technical services with Disaster Recovery and Business Continuity Plans are established for each Offshore Center, backups are saved regularly in dual locations.
"iCrats’ team has an excellent sense of identifying their client's expectations. iCrats is a very good development partner. I really enjoyed working with this coder."
"The most interesting and unique approach of iCrats’ is to create a real relationship with its customers. This means that it is a partnership which can go far beyond the level which is normal in business life."
"Great QA efforts from the team. Because of their extremely well co-ordinated execution we never felt that we have outsourced the project. Thanks again."
"We are very pleased with the entire process, communication, work, quality responsiveness. What I really like about iCrats is that they don’t settle with good but instead they always strive for better!"
"The service is excellent and the personnel I work with are great. No request is out of the question and usually can be accommodated within the reasonable timeframe. Very responsive team and easy company to work with. I enjoy our partnership."
"We rapidly wanted to develop a windows mobile application. We did not have the technology or the skills inhouse and found that iCrats had the capabilities and delivered as promised in a very rapid timeframe. The engagement was a true partnership and a very big success. We are delighted to further strengthen our association with iCrats."
"I have worked with iCrats for over 7 years and will continue to do so. They understand how to be true partners and provide the flexibility that is required to ensure success."
"Our vision is to keep banking quick and simple. We selected iBanking for its rich functionality, proven flexibility and unmatched delivery track record. We are confident that this partnership with iCrats will enable us to delight and grow our customer base."
"Back in 2009 we were looking for a partner to extend and expand our software development capabilities in a cost-effective manner. Through a very detailed due diligence process, it became very clear that iCrats’ was a cut above the rest. Their depth and breadth of experience in Banking & Financial software development is unparalleled."
"iHRM implementation was very fast and easy. The application has helped us a great deal in recruitment, training, leave, Appraisal, incentive calculation, payroll, ESS … The customization team has done great work in developing additional modules that fit our demands."