Our Capabilities

Building on three decades of product engineering and over two decades of IT services experience, iCRATS delivers end-to-end digital transformation solutions across twelve key focus areas, helping organisations innovate, modernise, and grow.

• Software Engineering
  We design and develop enterprise web applications, mobile applications, cloud-native platforms, and custom software solutions using over 50 niche technologies.
• Cloud Consulting
  We help organisations accelerate their cloud journey through cloud transformation, cloud-native application development, and cloud migration services.
• Data & Analytics
  We build modern data platforms, data warehouses, business intelligence solutions, and interactive dashboards that enable organisations to make data-driven decisions.
• Applied AI
  We integrate artificial intelligence into business applications through Generative AI, Agentic AI, AI agents, intelligent chatbots, virtual assistants, intelligent document processing, and process automation.
• Data & AI
  We develop machine learning and predictive analytics solutions using modern AI platforms and frameworks to help organisations unlock the value of their data.
• AI-Powered Security
  AI-driven security monitoring platform, deployed in partnership with AMD, NVIDIA, and Intel-based hardware ecosystems. The cybersecurity solutions support continuous monitoring, behavioural analytics, threat detection, incident response, and intelligent surveillance systems, along with predictive analytics and continuous vulnerability monitoring.
• CRM Solutions
  We implement, customize, integrate, and develop CRM solutions that streamline sales, customer service, and business processes.
• Internet of Things (IoT)
  We develop scalable IoT solutions that connect devices, process real-time events, and enable intelligent monitoring and automation.
• Digital Workplace & Collaboration
  We build modern intranet, document management, collaboration, workflow automation, and business application solutions using Microsoft 365 technologies.
• Digital Marketing
  We help organisations strengthen their digital presence through SEO, social media marketing, digital campaigns, creative design, content marketing, and video production.
• Quality Assurance
  We provide comprehensive quality assurance services, including functional, automation, API, performance, security, and user acceptance testing, with continuous testing integrated into DevOps pipelines.
• Enterprise Software Products
  Alongside our IT services, iCRATS continues to develop a comprehensive portfolio of enterprise software products and digital platforms for the banking, financial services, and enterprise sectors. Our solutions include:
  • Non-Banking Finance Consulting, Multistate Co-operative Society Consulting
  • Core Banking Systems and FinTech Platforms
  • Online Payment Portals with direct bank payment integration, eNACH, mandate management, and UPI-enabled payment solutions
  • Electronic Identity Verification (eKYC) supporting over 60 verification methods, including Aadhaar, PAN, Electoral ID, Driving Licence, Face Liveness, Face Match, Bank Account Verification (Penny Drop & Penny-less), and more
  • Online Gold Loan Platform for loan origination, top-ups, renewals, repayments, and closures
  • Credit Bureau Integration with Equifax and TransUnion for automated credit assessment
  • Doorstep Banking, ATM, and Micro ATM Integration supporting cash deposit and withdrawal transactions
  • Human Resource Management System (HRMS) covering recruitment, attendance, leave, payroll, training, employee self-service, and exit management
  • Fixed Asset Management System with asset tracking, depreciation, maintenance scheduling, lifecycle management, and compliance reporting
  • Collection & Debt Recovery Platform featuring demand and collection dashboards, real-time agent tracking, dynamic mapping, cash and UPI collections, and Bluetooth printer support
  • Customer Relationship Management (CRM) for lead management, customer engagement, workflow automation, and service management
  • Office 365 Intranet & Digital Workplace built on SharePoint for document management, collaboration, communication, workflow automation, and business process digitisation
  • Multi-Level Incentive Management System supporting complex hierarchical and MLM-style incentive calculations
  • Physical Key Management System for secure tracking, storage, audit trails, and controlled access to branch keys
  • Property Rent Management System for lease administration, rent tracking, invoicing, payment reminders, and reporting
  • Inventory Management System supporting multiple warehouses, stock movement, allocation, and real-time inventory tracking
  • Business Intelligence, Analytics & Forecasting with data warehousing, dashboards, predictive analytics, and forecasting
  • Vulnerability Assessment & Penetration Testing (VAPT) to strengthen cybersecurity and regulatory compliance

Together, these solutions help organisations streamline operations, improve compliance, enhance customer experience, and accelerate digital transformation.