CRM Consulting & Cloud solutions
Supercharge Growth with Microsoft Dynamics 365 CRM
Looking to attract new customers, strengthen relationships, and accelerate your sales and
service operations?
We help ambitious businesses like yours implement Microsoft Dynamics 365
CRM, a powerful,
intelligent platform built to scale your growth, unify your teams, and deliver unbeatable
customer experiences.
What is Microsoft Dynamics 365 CRM?
Microsoft Dynamics 365 CRM is a modern, cloud-based suite of business applications that
connects your sales, marketing, customer service, and field teams, all on one unified
platform.
From lead generation to after-sales service, manage every customer
interaction with clarity,
efficiency, and precision.
Why Leading Businesses Choose Dynamics 365 CRM?
- All-in-One Customer View
Centralize all your customer data and get a complete 360° view to personalize every interaction. - Anytime, Anywhere Access
Stay connected to customer insights with real-time access across devices, powered by Microsoft’s secure cloud. - Smarter Decisions with AI
Use built-in intelligence and predictive analytics to spot trends, automate follow-ups, and improve conversion rates. - Built for Scale
Add or remove features as you grow, without disruption. - Boost Productivity
Automate manual tasks and empower your team to focus on what matters, closing deals and delighting customers.
Plug & Play with Your Favorite Tools
Seamless integration with Office 365, Teams, Power BI, and Azure means zero friction, your data, your way, every day.
What You Get with Dynamics 365 CRM
- Sales
Turn more leads into revenue with AI-guided selling and automated workflows. - Marketing
Run personalized, multi-channel campaigns and track performance in real time. - Customer Service
Resolve tickets faster with AI routing, knowledge bases, and streamlined case management. - Field Service
Enable faster, smarter service with intelligent scheduling and real-time updates.
Our End-to-End CRM Services
We don’t just implement CRM, we build the right solution for your business.
- CRM Consulting
Analyze goals, challenges, and processes to recommend the best-fit strategy. - Implementation & Setup
From planning to launch, we ensure a seamless rollout, tailored to your workflows. - User Training & Onboarding
We train your team with hands-on workshops and easy-to-follow documentation for fast adoption. - Custom Development
Need custom forms, workflows, or integrations? We build what your team needs. - Ongoing Support & Maintenance
We’re with you post-launch to ensure smooth operation, updates, and scaling. - Migration Services
Migrating? We make your data migration simple, secure, and disruption-free. - Integration Services
Connect Dynamics 365 CRM with your existing tools and systems for a real-time, unified experience.
Microsoft Dynamics 365 Consultancy and Outsourcing service
Microsoft Dynamics 365 is an end-to-end cloud business solution which makes the digital transformation become reality. It combines the classic ERPs (Microsoft Dynamics NAV and Microsoft Dynamics AX) and CRM functions with modern Business Intelligence functionalities, Microsoft 365 integration. It covers all the major business areas:
- Customer Relationship Management
- Financial Management and Controlling
- Service Management
- Sales and Marketing
- Manufacturing, Operations
- Production Planning and Control
- Project Accounting
- Human Resources
- Customer service and Field service Management
- Supply Chain Management
- Compliance Management
- Collaborative Workspace
- Business Intelligence and Reporting
At iCrats, our Dynamics CRM consultants can guide you through implementing a customized model of this software across your entire organization. Our services include everything a company needs to successfully digitize customer relationship management.
- Dynamics 365 consulting
Our team provides consulting to solve your business challenges avoiding excessive customization.
- Dynamics 365 customization
Dynamics 365/CRM might need tailoring to meet your unique business business requirements.
With a deep understanding of the platform’s OOTB capabilities, iCrats CRM consultants opt for customization only when it is indeed needed. This approach helps future updates effortlessly.
- Dynamics 365 implementation
Implementation can be carried out all at once, or delivered incrementally followed by a system adoption training. Our implementation process will ensure clients get exactly what they are looking for in the CRM system.
- Dynamics 365 integration
Our software integration services help businesses get more out of their software assets. We bridge the gap between applications enabling unidirectional or bidirectional synchronisation. Depending on the architecture of the software on both sides of the equation, this may be a more cost-effective solution than building a custom application from scratch. We integrated the CRM with accounting system, customer portal, mobile apps, the corporate website to capture lead data and more.
- Dynamics 365 migration
iCrats offers migration, configuration of CRM, end-user training for adoption success, license optimization, integration and more with minimal work disruption.
- Dynamics 365 upgrade
Microsoft updates CRM periodically to improve efficiency and respond to changing business processes, which makes Microsoft CRM dynamic always.
- We upgrade custom solutions to Dynamics 365 code.
- We know the deep details of CRM and get past any upgrade issue.
- We have the confidence to deal with external code and integration points.
- Dynamics 365 quality assurance
We provide a full cycle of manual testing, automated testing and User Acceptance testing services which includes functional testing, usability testing, performance testing.
- Dynamics 365 managed support service
We offer managed support service to our clients to ensure seamless use of Dynamics 365, 24X7.
- Dynamics 365 custom add-ons
An Add-on app extends the over-all experience and the existing functionality of Dynamics 365 Business Central to improve business efficiency.
Why Partner with icrats?
- Microsoft-Certified CRM Experts
- Tailored Solutions for Every Industry
- Hands-On, In-House Support
- Global Delivery with Local Understanding
- 100% Focus on ROI & Business Outcomes
Start Your CRM Transformation Today
Choosing a CRM is a big decision. We're here to make it simple.
Book your FREE consultation now and see how Microsoft Dynamics 365 CRM can transform your
business.