CRM Consulting & Cloud solutions

Microsoft Dynamics 365 Consultancy and Outsourcing service

Microsoft Dynamics 365 is an end-to-end cloud business solution which makes the digital transformation become reality. It combines the classic ERPs (Microsoft Dynamics NAV and Microsoft Dynamics AX) and CRM functions with modern Business Intelligence functionalities, Microsoft 365 integration. It covers all the major business areas:

  • Customer Relationship Management
  • Financial Management and Controlling
  • Service Management
  • Sales and Marketing
  • Manufacturing, Operations
  • Production Planning and Control
  • Project Accounting
  • Human Resources
  • Customer service and Field service Management
  • Supply Chain Management
  • Compliance Management
  • Collaborative Workspace
  • Business Intelligence and Reporting

At iCrats, our Dynamics CRM consultants can guide you through implementing a customized model of this software across your entire organization. Our services include everything a company needs to successfully digitize customer relationship management.

  • Dynamics 365 consulting

    • Our team provides consulting to solve your business challenges avoiding excessive customization.

  • Dynamics 365 customization

    • Dynamics 365/CRM might need tailoring to meet your unique business business requirements.

    With a deep understanding of the platform’s OOTB capabilities, iCrats CRM consultants opt for customization only when it is indeed needed. This approach helps future updates effortlessly.

  • Dynamics 365 implementation

    • Implementation can be carried out all at once, or delivered incrementally followed by a system adoption training. Our implementation process will ensure clients get exactly what they are looking for in the CRM system.

  • Dynamics 365 integration

    • Our software integration services help businesses get more out of their software assets. We bridge the gap between applications enabling unidirectional or bidirectional synchronisation. Depending on the architecture of the software on both sides of the equation, this may be a more cost-effective solution than building a custom application from scratch. We integrated the CRM with accounting system, customer portal, mobile apps, the corporate website to capture lead data and more.

  • Dynamics 365 migration

    • iCrats offers migration, configuration of CRM, end-user training for adoption success, license optimization, integration and more with minimal work disruption.

  • Dynamics 365 upgrade

    • Microsoft updates CRM periodically to improve efficiency and respond to changing business processes, which makes Microsoft CRM dynamic always.

    • We upgrade custom solutions to Dynamics 365 code.
    • We know the deep details of CRM and get past any upgrade issue.
    • We have the confidence to deal with external code and integration points.

  • Dynamics 365 quality assurance

    • We provide a full cycle of manual testing, automated testing and User Acceptance testing services which includes functional testing, usability testing, performance testing.

  • Dynamics 365 managed support service

    • We offer managed support service to our clients to ensure seamless use of Dynamics 365, 24X7.

  • Dynamics 365 custom add-ons

    • An Add-on app extends the over-all experience and the existing functionality of Dynamics 365 Business Central to improve business efficiency.